The following types of Unity Connection messages are not synchronized: Messages configured for future delivery but not yet delivered. Go to User Template > Edit > Unified Messaging Accounts Click on Office 365 Ensure, Use Corporate Email Address box is checked Once the users are imported, click on any user account and navigate as shown Testing: Click on Test You should be able to successfully connect to mailbox on Office 365 In Single Inbox, the transcription of voicemails is synchronized with Gmail server when sender sends voicemail to a user through voicemails sent from Outlook do not appear in the Sent Items folder. supported with Unity Connection, if configured with Single Inbox. unified messaging users in Unity Connection. This will result call forward to voicemail of DN B as you expect. b. When a message is soft-deleted through MAPI, it is moved to the Deleted Items folder. Confirm that the service account on Exchange that the unified messaging service uses has the Administer Information Store, Receive As, and Send As permissions allowed. Step 1 In Cisco Unity Connection Administration, expand Users and select Users. The Hold till transcription received option enables the synchronization of voicemail between Unity Connection and mail server only when Unity Connection receives Unity Connection synchronizes voicemails in the following This option, however, does not allow the synchronization of transcribed secure messages on the mail servers Users cannot listen to secure voicemails. Confirm that the Synchronize Unity Connection and Exchange Mailboxes (Single Inbox) check box is checked. On the Edit Class of Service page, confirm that the Allow Access to Exchange Email by Using Text to Speech (TTS) check box is checked. Another possible cause is that you are using Exchange 2003 as the message store, but WebDav extensions have not been enabled. Verify that If you created an Exchange 2010 mailbox for the unified messaging services account, and if Exchange mailboxes for the affected users were moved from one Exchange 2003 mailbox store to another, delete the Exchange 2010 mailbox. Step 4 On the Edit Unified Messaging Account page, check the Access Exchange by Using Text to Speech (TTS) check box and select Save. When you view a secure message in Outlook, the text in the message briefly explains secure messages but does not include a.wav attachment. If the calendar-enabled unified messaging account connects to an Exchange server, the user has access to events only from the Exchange calendar. Do the following steps to prevent Unity Connection to respond to 5. In Unity Connection Administration, see the System Settings > SMTP Configuration > Smart Host page. receives response from the third party external service. Unity Connection 14 and later provides a new way to users for accessing the voice messages on their Gmail account. 2. If messages are being relayed but not as you expect, settings are probably combining in ways you had not anticipated. Notify Me indicate the call information. In Cisco Unity Connection Serviceability, go to Tools > Service Management, and confirm that the service status for the Unity Connection Jetty service is Started. They are: 1. 10. inbox is disabled, the messages remain in mail server when single inbox is re-enabled. a. For a summary of how message actions are relaying messages for a specific user, in Unity Connection Administration, see the Message Actions page for that user. On the Exchange server, confirm that SP2 or later is installed. Confirm that certification authority certificates have been uploaded to the Unity Connection server. Examples of outgoing SMTP messages that through various email clients, then the transcription of voicemails are synchronized as shown in the Table1. Text-to-Speech, Configuring Calendar and Contact Integration, CiscoUnity Connection Phone Menus and Voice Commands, https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/user/guide/phone/b_14cucugphone.html, https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/user/guide/pctr/b_14cucugpctr.html, https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/user/guide/assistant/b_14cucugasst.html. 5 Helpful Share Reply Jaime Valencia Hall of Fame Cisco Employee park and lann illogan Leave a voice message without the phone ringing by entering the voice mail on your phone, choosing the leave a message option, entering the phone number and recording the message. Follow below steps for using chrome extension: Administrator should configure Unified Messaging with Google Workspace using steps mentioned in Task List for Configuring Unified Messaging with Google Workspace section of the "Configuring Unified Messaging" chapter of the Unified Messaging Guide for Cisco Unity Connection Release 14 available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/unified_messaging/guide/b_14cucumgx.html. Make sure to add SMTP proxy addresses for Run the following CLI command to get list of aliases having Mailbox Status field set as non-zero: run cuc dbquery unitydirdb select y.alias from vw_mailboxmap as x, vw_user as y where x.userobjectid=y.objectid AND x.status != 0. Cancel a meeting (meeting organizers only). Cisco Voicemail for Gmail provides a visual interface for an enriched experience with voicemails at Gmail. Exchange/ Office 365 or on the computer of the user. In the Critical Services section, confirm that the service status for the Unity Connection Mailbox Sync service is Started. 2. If ViewMail for Outlook is not installed, users accessing secure voicemails see only text in the body of a decoy For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Users, or expand If the ping fails, Unity Connection is not functional. This topic has been locked by an administrator and is no longer open for commenting. inbox feature is enabled on Unity Connection, voice mails are first delivered to the user mailbox in Unity Connection and 8. From Items folder. d. If the user is able to access calendar information, confirm that the public root certificate of the Certificate Authority (CA) that issued the Exchange server certificate is installed on Unity Connection as a trusted certificate, that it is self-signed, and that it has not expired. On the Search Users page, select an applicable user. may face issues in adding recipient while composing, replying and forwarding of messages.For more information on resolving If the above CLI execution gives list of user aliases then we need to check the reason of non-zero value of status for listed users. 5. A single inbox user has a For detailed instructions, see the Using Cisco Unity Connection Serviceability Traces to Troubleshoot Problems section. initiate a callback to Unity Connection in the event that you want to listen to Even if the unified messaging service is configured with the IP address of the Exchange server, calendar information from the Exchange server is provided with URLs that contain the FQDN of the server. status of mail server messages is changed to the current status of the corresponding Unity Connection messages when single A larger number reduces the impact on the Unity Connection server while reducing the ability of the server to handle last-minute changes to the Outlook calendar data for users in a timely manner. If Unity Connection is integrated with an LDAP directory: Navigate to Cisco Unity Connection Administration and verify the following: 3. On the Messaging Configuration page, enter a value greater than When Sender Sends Voice Mail through Web Inbox or Touchtone Conversation User Interface, Outlook WebMail Access/ Outlook without VMO. You cannot into Unity Connection. Templates and select Flashback:January 18, 1938: J.W. You can use traces to troubleshoot access to emails in an external message store. features (including single inbox) for all users that are associated with the service. If the user moves the messages back into the Outlook Inbox folder or into an Outlook In Cisco Unity Connection Administration, browse to the Unified Messaging > Unified Messaging Accounts Status page. 8. If the user moves voicemails If the PCA password has been changed but ViewMail has not been updated, users typically see a message indicating that the invalid credentials were entered for the account when they try to use ViewMail features. Another possible cause is that the value of the Web-Based Authentication Mode list does not match the authentication mode configured in Exchange. can no longer be played in Outlook. If you have a text-compatible mobile phone, can When a sender sends a voicemail to Unity Connection through third party email clients, the receiver can view the voicemail the Outlook Deleted Items folder. Secure voicemails behave differently. 1. Configure message quotas so that Unity Connection prompts users to delete messages when their mailboxes approach a specified You may also use the FQDN if you have setup DNS inside of Unity Connection. On the Edit Users Basics page, enter user's Gmail ID in Corporate Email Address field. Check Active Directory settings on the unified messaging services account: - Confirm that the account is not locked. Step 6 Repeat Step 4 and Step 5 until the test succeeds. For more information, see the Quick Start Guide for Cisco Voicemail for Gmail available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/vmg/quick_start/guide/b_cucqsvmgchrext.html. are notified when a message arrives and the transcription soon follows. Web Inbox or touchtone conversation user interface and the user views voicemail through Gmail client, then the transcription requests for read receipts: In Unity Connection Administration, either expand (ViewMail for Outlook prevents private messages from being forwarded). Confirm that the Synchronize Unity Connection and Exchange Mailboxes (Single Inbox) check box is checked. Of section, if you turn on notification for voice or dispatch messages, you Step 4 In the Task Execution Results window, refer to the list of issues and recommendations and do the applicable troubleshooting steps. corresponding messages that are still in the deleted items folder in Unity Connection when single inbox is re-enabled are Check the Active Directory settings on the unified messaging services account: 6. The users accessing (except secure voicemails) into Outlook folders that are not under the Inbox folder, the messages are moved to the deleted If you configured the unified messaging service to validate certificates for Exchange servers or for Active Directory domain controllers: Confirm that the applicable certification authority certificates have been uploaded to the Unity Connection server. It may be possible to forward private voicemails. Unity Connection To Change the Interval That Cisco Unity Connection Waits to Update Calendar Information. All values appear on the Edit Unified Messaging Service page. The voicemails also appear in the Web 6. When a user has signed in by phone, presses seven on the main menu, and is told that messages are not available, use the following task list to determine the cause and to resolve the problem. The Failure or Response Timeout text gets displayed in the reading pane of the email and is also displayed in the transcription panel. has a set of specific unified messaging features enabled. However, the messages can still be played using ViewMail for Outlook because a copy of the 1. When a user replies to or forwards a voicemail, the reply or forward also is treated as an email even if the user attaches The text of transcription gets displayed in the reading pane of the email. Select the class of service applied to voicemail users. In Unity Connection Administration, on the Users > SMTP Proxy Addresses page for the user, confirm that there is an SMTP proxy address that matches the users Exchange mail address. Unity Connection can send read/heardreceipts, delivery receipts, and non-delivery receipts to Unity Connection users who send 2. Step 4 On the Edit Unified Messaging Account page, check the Access Exchange Email by Using Text to Speech (TTS) check box and select Save. The . For example, user can access voicemail either from the email inbox using computer speakers When a user deletes a voicemail from any Outlook folder, the message is not permanently deleted but it is moved to the Deleted On the Search Users page, select the alias of the user. Everything is perfect except for the access point is a huge room of size (23923 square feet) that has aluminium checker plate floor. Ping the server to which the unified messaging service connects using the value in the Server field on the Unified Messaging> Unified Messaging Services> if you select Specify an Exchange Server check box, enter the IP address or hostname of the Exchange 2003 server. the Undeliverable Messages distribution list includes one or more users who Replying and Forwarding of the voice messages using ViewMail for Outlook. If you do not install ViewMail for Outlook or use another email client to access Unity Connection voicemails in Exchange/ Note the following: If users delete messages in mail server but do not delete the corresponding messages in Unity Connection while single inbox The Outlook Inbox folder contains both voicemails and the other In Unity Connection Administration, on the Unified Messaging > Unified Messaging Services > Edit Unified Messaging Service page, confirm that the Enabled check box is checked. When the sender uses ViewMail for Outlook to access Unity messages. Do the tasks in the order presented until the problem is resolved. All Unity Connection voicemails, are first stored in Unity Connection and then synchronized to configured mail servers.Messages We have followed every guide Microsoft and Cisco provided, but we are having no luck in testing. When accessing an email account with a MAPI client (such as Microsoft Outlook), email that was deleted by phone may still appear in the Inbox and not in the Deleted Items folder. 2. Note Updating the value of "status" as zero is just a work around and we must investigate the reason of status getting changed. Compose a voicemail while forwarding a received message. Exchange 2003 handles messages that are soft-deleted via IMAP differently than those that are soft-deleted using the MAPI protocol. was received. 4. If you configured the unified messaging service to search for Exchange servers, confirm that the Unity Connection server is configured to use DNS. If you selected 7. the user and the message becomes playable again in Outlook. In Unity Connection Administration, on the Unified Messaging > Unified Messaging Services > Edit Unified Messaging Service page, in the Username and Password fields, replace the credentials for the unified messaging services account with the credentials for a Unity Connection user associated with this unified messaging service. Connection and mailboxes on server, resynchronization for existing messages may affect synchronization performance for new receipt that contains only an error code, not the original voicemail, so the On Edit Unified Messaging Service page, enter the password again in Account Used to Access Exchange field and Save the page. 7. c. On a phone, sign in as the user who experiences the problem and access calendar information. Do the tasks in the order presented until the problem is resolved: 1. In Cisco Unity Connection Administration, expand Users and select Users. Message routing is handled by Gmail server, not by Unity Connection, so the message is never sent to the Unity In Cisco Unity Connection Serviceability, go to Tools > Service Management. When a user plays a secure message using ViewMail for Outlook, ViewMail retrieves the message from the Unity Connection server and plays it without ever storing the message in Exchange or on the computer of the user. check box and select Save. And nothing looks different from the user's perspective. 8. The documentation set for this product strives to use bias-free language. 2. If a user moves a secure message to an Outlook folder that is treated as .wav file attachments by Unity Connection. Half are in 365 and half are still in Exchange. Connection mailbox for the recipient. In Unity Connection Administration, on the Unified Messaging > Unified Messaging Services > Edit Unified Messaging Service page, select Test. users that are associated with that service. Office 365 / Cisco Unity Voicemail to Email We are in the process of migrating users to O365. Step 3 In the Task Execution Results window, refer to the list of issues and recommendations and do the applicable troubleshooting steps. The only issue I have now is that we have 395-420 users but only 175 voicemail boxes. To permanently delete messages from the Unity Connection Deleted Items folder, do either or both of the following steps: Configure message aging to permanently delete messages in the Unity Connection Deleted Items folder. Confirm that the password for the account has not expired. This SMTP address is displayed on the Edit User Basics page for the user. Send the user a Unity Connection voice message, and determine whether the voice message synchronized to Exchange. Do the tasks in the order presented until the problem is resolved: 1. On the Edit Unified Messaging Service page, uncheck the Validate Server Certificate check box and select Save. through various clients after synchronizing the transcription of voicemails. 2. Use Microsoft EWSEditor to try to access the Exchange mailbox of a Unity Connection user using the unified messaging services account. For information on configuring the Single 3. 4. b. If the user moves the message back into Step 3 Select the Unity Connection service account. Step 1 In Cisco Unity Connection Administration, expand System Settings > Advanced and select Unified Messaging Services. Among the problems that the Task Execution Results page may list are the following browser errors: 401 error: Possible causes include an incorrect password for the unified messaging services account, an incorrect username, or an invalid format for the username. If you are using Outlook 2007 or Outlook 2003: a. (Exchange 2003 only) Follow the given steps for Exchange 2003 only: a. a. Message Information in Message Text check box to include call information, outgoing calls using voice commands. It may be possible to forward private voicemails.